How do I return an item?
Artisun Technology is committed to 100% customer satisfaction if you are unsatisfied for any reason, you may return your purchase within 21 days of the ship date WITH ORIGINAL PACKAGING. No restocking fees!
1. Email firstname.lastname@example.org with your order number to receive your return authorization. If the item is defective or damaged during shipping, we will issue a pre-paid return shipping label. In all other cases, the buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
2. We do not accept any returns after 21 days from the ship date.
3. If you believe your package was damaged during shipping, we require that you contact us within 5 days of delivery and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact Artisun Technology as soon as possible. If your order has not shipped yet, we will immediately refund your payment. If your item has shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our warehouse.
5. All refund recipients will receive an email confirmation for their records.