Items are eligible for return for 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact: firstname.lastname@example.org with the details of your order (name, order number, address and item.) We will reply with a return authorization and instructions for return shipment.
Please note: Shipping charges are nonrefundable. Customer is responsible for return shipping charges. If item was free shipping, outbound shipping charges will be deducted from your refund.
Return your product to: Artisun Technology, 634 Bronson Road, Southport, CT 06890
You must use a trackable shipping service.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A refund will be processed to your credit card or original method of payment provided your return is in the condition as stated above. A restocking fee could apply.
Items Damaged During Transit or Defective Items
If an item is defective or damaged during transit, we will send you a replacement item. Please send us an email with you name, order number, a brief explanation of what's wrong and a couple of photos of the damage to: email@example.com